SIA Door Supervisor Refresher

Cancellation Policy

BF Training – Booking Policy At BF Training, we provide First Aid courses at our venues, on-site at your location, and through blended learning. Please read our policy to ensure a smooth booking experience. 1. Booking & Confirmation Bookings are made via phone, email, or online. Confirmation is issued upon full payment or approved purchase order. Spaces are limited and allocated on a first-come, first-served basis. 2. Training Options Our Venue: Public courses scheduled throughout the year. On-Site: We come to your premises; a suitable training space must be provided. Blended Learning: Online theory + in-person practical. Both parts must be completed for certification. 3. Payment Terms Payment is required at booking unless agreed otherwise. Invoices must be paid within 14 days and no later than 5 working days before training. Accepted methods: card, bank transfer, or invoice (for approved clients). 4. Cancellations & Transfers Individuals: 7+ days’ notice: full refund or free transfer. <7 days: non-refundable; one-time transfer at our discretion. No-shows: charged in full. Groups / On-Site: 14+ days: full refund. 7–13 days: 50% fee. <7 days: full fee due. Transfers require 5 working days’ notice. 5. Attendance & Late Arrivals Full attendance is required for certification. Late arrivals may be refused entry and charged in full. 6. Certification Issued upon successful course completion. Valid for up to 3 years, depending on the course. Replacement certificates may incur a small fee. 7. Learner Requirements Delegates must be physically able to complete practical tasks. Let us know in advance if reasonable adjustments are needed. 8. Health & Safety Please do not attend if unwell. Contact us to reschedule.

Contact Details

• Stourport-on-Severn DY13 9AX, UK

  07983509032

  info@bftraining.co.uk